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Hiring: BPO Process Trainer | Hyderabad

We are hiring an experienced BPO Process Trainer for a leading Skin & Healthcare organization in Hyderabad.

Location: Hyderabad | In office

Experience: 4–10 Years

Salary: ₹3–6 LPA (versatile for the right candidate)

Joining: Immediate Joiners Preferred

Education: Any Graduate

Vacancy: 1

Key Skills
Training Delivery
Training Needs Analysis (TNA)
Training Need Identification (TNI)
Process Audits
Current Hire / Induction Training
Training Evaluation
Content Development

Key Responsibilities
Conduct new-hire induction and process training for clinics and BPM operations
Plan and deliver refresher training programs
Identify training gaps and conduct TNI/TNA
Prepare and administer PKTs and competency assessments




Develop and update training content, knowledge bases, and training materials
Measure training effectiveness through assessments and performance metrics
Conduct process and quality audits when required
Maintain training records and certifications
Support new process rollouts and continuous learning initiatives

Ideal Candidate
4+ years of experience in BPO/Process Training, Quality & Training, Customer Service Training, or similar roles
Strong experience in training delivery and TNA/TNI
Exposure to process audits and quality monitoring
Good communication and presentation skills
Comfortable working from the office in Hyderabad
Immediate joiners preferred

Interested? Apply using the given link or DM.
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📌 Business Process Outsourcing Manager Hyderabad
🏢 Hire22.ai
📍 Hyderabad