Job Description:
Experience in D2C, ecommerce, fashion, lifestyle, retail, or consumer brands is preferred.
Solid experience handling customer escalations and complex complaints.
Good understanding of CRM, customer lifecycle, and retention concepts.
Robust analytical and problem-solving skills.
Experience working with customer support/CRM dashboards and performance metrics.
Strong communication, negotiation, and conflict-resolution skills.
Ability to collaborate effectively with multiple internal stakeholders.
Highly organised with solid ownership and follow-through.
Comfortable working in a fast-paced, high-growth environment.
📌 Crm Lead Gurugram (India)
🏢 Acme Services Private
📍 India
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