We are seeking a Senior Business Analyst with mandatory Broadband/ISP domain experience to drive requirements, process transformation, and stakeholder alignment for broadband operations, service assurance, customer experience, automation, analytics, and AI-driven initiatives.
The role acts as the bridge between business stakeholders, broadband operations teams, and technology delivery teams, ensuring requirements are accurately captured, documented, validated, and delivered successfully.
Mandatory Requirement: Candidates must have prior experience working with Broadband Service Providers, ISPs, Fiber Network Operators, Broadband Operations, Service Assurance, OSS, or Customer Operations settings.
Required Skills & Experience
8+ years of Business Analysis experience.
Mandatory Broadband/ISP domain experience.
Valuable know how of:
FTTH/FTTx and GPON/XGS-PON Networks
OLT, ONT/ONU, BRAS/BNG Concepts
DHCP, DNS, AAA
Broadband Provisioning & Activation
Service Assurance & Fault Management
Customer Care & Trouble Ticketing Processes
Wi-Fi and CPE Operations
Knowledge of broadband operational KPIs:
MTTR
MTTD
First Contact Resolution (FCR)
Service Availability
Repeat Fault Rate
Truck Roll Rate
Expertise in:
Requirements Elicitation
Process Mapping
User Stories
Functional Specifications
Acceptance Criteria
UAT Coordination
Stakeholder Management
Experience with Agile/Scrum delivery methodologies.