Identify potential clients through social media, walk‑ins, referrals, and corporate leads.
Convert enquiries into confirmed holiday bookings.
Understand customer preferences (budget, destination, travel dates).
Suggest suitable holiday packages, itineraries, and visa requirements.
Present quotations and negotiate pricing within agency guidelines.
Upsell add‑ons (insurance, sightseeing tours, upgrades).
Coordinate with suppliers (hotels, airlines, local operators).
Ensure all travel documents (tickets, visas, insurance) are accurate and delivered on time.
Provide pre‑departure assistance and handle customer queries.
Follow up post‑trip for feedback and repeat business.