Department - CSR -English & Arabic (compulsory)
Experience - 1- 4 years
Joining - Immediate
Salary - Market standards
No. of positions - 1
Work Location - Saket, New Delhi
Working Hours - 9 hrs
Working Days - 5 Days

Responsibilities Include
Candidate will be responsible for making Inbound & outbound calls.
Candidate will be responsible to assist customers for bookings by maintaining good relationships with both clients & customers.
Responsible for end-to-end closure of customer queries/complaints. Thorough understanding for all open issues and drive them to closure.
Keep records of customer interactions, Follow communication procedures, guidelines and policies
Meet Quality Assurance Requirements and other key performance metrics.




Highlight key and major points from various queries/complaints to relevant stakeholders.
Analyse and create daily, weekly and monthly reports. Circulate MIS, Dashboards and other Reports.
Generate need based reports on demand by the team.

Requirements
Bachelor’s degree.
Should have valuable knowledge of Microsoft office (Mainly MS Excel and MS PowerPoint).
Should be prepared to work extended hours to meet peak demands.
Strong communication and interpersonal skills, Ability in problem-solving.
Should be positive in attitude.
Robust communication and interpersonal skills, with an ability in problem-solving.
Should be positive in attitude.

📌 Customer Service Representative Delhi
🏢 Thriwe Consulting
📍 Delhi