Welcome and greet guests in a polite and qualified manner.
Handle guest check-in and check-out procedures efficiently.
Verify guest details and required documents.
Allocate rooms as per hotel procedures and availability.
Handle guest queries, requests, and complaints professionally.
Provide information about hotel facilities, services, and local areas.
Coordinate with Housekeeping regarding room status and guest requirements.
Handle guest calls, messages, and requests.
Maintain accurate guest records in the hotel PMS.
Prepare guest bills and collect payments as per hotel procedures.
Maintain proper cash and credit card records.
Coordinate with other departments to ensure smooth guest service.
Handle VIP arrivals and special guest requests.
Complete proper shift handover to the next team member.
Maintain front desk cleanliness and qualified appearance.
Follow hotel SOPs, safety procedures, and security guidelines.
Maintain grooming and hygiene standards at all times.
Assist during emergency situations as per hotel procedures.
Ensure guest satisfaction throughout their stay.

Perks:
Food provided
Health insurance
Leave encashment
Provident Fund

Work Location: In person

📌 Front Office Associate Marol
🏢 Aralia Hotels
📍 Marol