About the Role

We are looking for a Wellness Counselor – D2C Sales & Conversions who will be responsible for converting inbound leads and customer enquiries into successful consultations, appointments, treatment plans, packages, and product/service sales.

The ideal candidate should have robust sales, counselling, communication, follow-up, and conversion skills, with the ability to understand customer concerns and recommend suitable skincare and wellness solutions.

Key Responsibilities
Handle D2C leads and customer enquiries received through digital channels, website, social media, campaigns, WhatsApp, calls, and other platforms.
Connect with leads promptly and understand their skincare, hair, wellness, and aesthetic requirements.
Counsel customers and recommend suitable services, treatments, packages, and products as per company guidelines.
Convert leads into paid consultations, appointments, treatment plans, packages, and sales.
Drive lead-to-sale and enquiry-to-conversion through effective communication and follow-ups.
Conduct regular follow-ups with customers through calls, WhatsApp, and other digital channels.




Handle customer objections related to pricing, treatment, packages, timelines, and other concerns.
Build customer trust and create a robust customer experience throughout the sales journey.
Maintain detailed lead and customer information in the CRM / sales system.
Track every lead from initial enquiry to conversion and ensure timely follow-up.
Identify opportunities for upselling and cross-selling relevant services, packages, and products.
Follow up with existing customers to generate repeat purchases, repeat appointments, and treatment continuation.
Work closely with clinic, doctor, marketing, and operations teams to ensure smooth customer conversion and fulfilment.
Achieve assigned monthly sales, conversion, revenue, and customer retention targets.
Participate in D2C campaigns, promotional activities, offers, and sales initiatives.
Maintain high standards of customer communication and ensure all interactions are qualified and solution-oriented.

Pay: ₹28,000.00 - ₹39,000.00 per month

Work Location: In person

📌 Counselor Chandigarh
🏢 G Leuhr
📍 Chandigarh