We are looking for a motivated and customer-focused CRM Telecaller to manage customer relationships, handle follow-ups, maintain client data, and support sales coordination through calls and CRM software. The candidate should have good communication skills and the ability to build robust customer relationships.
Roles & Responsibilities:
Make outbound and inbound calls to customers and leads.
Handle customer inquiries and provide accurate information.
Maintain and update customer records in CRM software.
Follow up with clients regarding services, payments, and documentation.
Coordinate with sales and operations teams for customer support.
Generate leads and schedule appointments for the sales team.
Resolve customer complaints professionally.
Maintain daily call reports and follow-up status.
Build long-term relationships with customers.
Required Skills:
Positive communication and convincing skills.
Basic computer knowledge.
Knowledge of CRM software is preferred.
Ability to handle customer queries professionally.
Strong follow-up and coordination skills.
Positive attitude and team-working ability.