Key ResponsibilitiesTraining Delivery
Conduct induction, process, product, and refresher training programs.
Deliver training on customer service, call handling, email/chat support, and business communication.
Facilitate both classroom and virtual training sessions.
Train candidates on voice and accent neutralization, customer interaction, and skilled etiquette.

Content Development
Develop and update training materials, presentations, assessments, and learning aids.
Customize training modules based on client and business requirements.
Create role plays, mock calls, case studies, and practical exercises.

Performance Evaluation
Assess trainee performance through tests, mock calls, and practical evaluations.
Monitor learning progress and provide constructive feedback.
Identify skill gaps and recommend improvement plans.

Quality & Process Training
Train employees on SOPs, compliance requirements, and quality standards.




Ensure understanding of key performance metrics such as CSAT, AHT, FCR, and productivity.
Conduct refresher sessions based on quality audits and performance trends.

Coaching & Mentoring
Provide one-on-one coaching to improve communication and customer service skills.
Support underperforming employees through focused development plans.
Encourage continuous learning and skilled growth.

Reporting & Documentation
Maintain training attendance, assessments, and certification records.
Prepare training reports and performance analysis for management.
Track batch completion and training effectiveness metrics.

Pay: ₹35,000.00 - ₹40,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Bpo Trainer Gorakhpur
🏢 Niit Foundation
📍 Gorakhpur