Job Responsibilities :-
Handle customer queries through calls, chat, or email.
Provide accurate information and resolve customer concerns professionally.
Maintain a high level of customer satisfaction and service quality.
Understand customer requirements and provide appropriate solutions.
Escalate complex issues to the concerned team when required.
Maintain accurate records of customer interactions.
Achieve assigned productivity, quality, and performance targets.
Candidate Requirements :-
Minimum 12th Pass qualification.
Excellent English communication skills are mandatory.
Freshers can apply; relevant customer support/BPO experience is preferred.
Valuable listening, interpersonal,
and problem-solving skills.
Basic computer knowledge and typing skills.
Comfortable working in rotational shifts and rotational weekly offs.
Positive attitude and professional approach.
Candidates should be comfortable working from the Sector 18, Gurgaon office.
Pay: ₹25,000.00 - ₹38,000.00 per month
Perks:
Commuter assistance
Food provided
Health insurance
Life insurance
Provident Fund
Application Question(s):
How much do you rate your English Communication Skill out of 10 ?
How many months of experience do you have in calling related role ?
What's your last in-hand salary ?
Are you ok with sales roles as well with Higher Incentives ?