Position – Customer Support Executive

Primary Responsibilities:
Handling incoming queries via calls ,e-mails and chats.
Act as a liaison between sellers and shipment executives.
Manage and resolve conflicts with upset clients by providing satisfactory solutions.
Follow up with shipping services to ensure timely deliveries.
Maintain and organize client data.
Develop effective communication channels between sellers and courier services.
Monitor and assess client satisfaction levels.
Handle client requests and troubleshoot problems effectively.

Requirements:
Graduate in any field with 0–1-year experience
Experience in customer service or similar roles preferred.
Robust coordination and time management skills.
Ability to innovate solutions and manage irritate customers.
Fluent in English communication.
Proficiency in MS Excel
Eagerness to learn recent techniques to enhance client success.
Capable of working well under pressure.

Pay: Up to ₹350,000.00 per year

Perks:
Food provided
Health insurance
Provident Fund

Work Location: In person

📌 Customer Support Executive Cse Gurugram (India)
🏢 Nimbus Post
📍 India