Key Responsibilities:
Handle inbound & outbound customer calls professionally.
Assist customers with movie timings, ticket bookings, cancellations, refunds & offers.
Resolve customer queries and complaints promptly.
Coordinate with cinema teams for issue resolution.
Maintain customer details, complaints & call records in CRM.
Take customer feedback and ensure customer satisfaction.
Meet assigned call handling & customer service KPIs.
Requirements:
12th Pass / Graduate.
Positive communication skills in Hindi & English.
Customer-focused, polite and confident personality.
Basic computer/CRM knowledge.
0–2 years experience in telecalling/customer support preferred.
Pay: ₹15,000.00 - ₹25,000.00 per month
Perks:
Leave encashment
Paid sick time
Paid time off
Provident Fund
Work Location: In person
📌 Tele Caller Executive Vesu
🏢 Roongta Entertainment
📍 Vesu
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