A telecaller executive makes and answers phone calls to talk to customers, promote products, and generate sales leads for a business.
Key Responsibilities
Make Calls: Call potential customers from a provided list to introduce services or products.
Answer Inquiries: Handle incoming questions and give transparent information to callers.
Follow Scripts: Use provided guides while adjusting tone to fit the customer's mood.
Update Records: Type customer details and call results into a computer database .
Meet Targets: Reach daily or monthly goals for number of calls, leads, or sales.
Required Skills & Requirements
Communication: Explicit speaking voice and valuable listening skills.
Education: High school diploma or equivalent.
Computer Skills: Basic knowledge of MS Office, typing, and CRM software.
Resilience: Patience and the ability to handle rejection calmly.