We are looking for a energetic and customer-focused Customer Support Executive/Telecaller to join our team at our Kanhangad office. The ideal candidate should possess excellent communication skills and a passion for providing exceptional customer service.
Key Responsibilities:
Customer Assistance: Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses to ensure customer satisfaction.
Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently, escalating cases as needed to ensure timely resolution.
Customer Relationship Management: Build and maintain positive relationships with customers, fostering trust and loyalty.
Feedback Collection: Gather customer feedback to identify areas for improvement and relay this information to relevant departments.
Reporting: Generate regular reports on customer issues, resolution timelines,
and feedback for performance evaluation and improvement.
Skills and Qualifications:
A degree in any relevant field.
Excellent communication
Ability to resolve issues and handle customer complaints professionally.
Patience and a customer-first approach.
Previous experience in customer support or a related field is a plus.
Fluent in English and Hindi.
If you are passionate about helping customers, resolving issues, and contributing to a growing team, we would love to hear from you!
Apply now to join our team and make a positive impact on our customer experience!