ELD Customer Support Executive

Shift : Rotational shift-Apex ELD INC

Key Responsibilities
Handle outbound and/or inbound calls with international clients (primarily US-based).
Assist customers with Electronic Logging Device (ELD) or telematics-related queries.
Explain company services and troubleshoot customer issues.
Schedule appointments or escalate technical issues when necessary.
Maintain accurate customer records and update CRM software.
Follow up with customers via phone or email.
Meet daily productivity and quality targets.
Deliver professional customer service while maintaining high customer satisfaction.

Required Skills
Excellent spoken and written English.
Strong communication and active listening skills.
Valuable problem-solving ability.
Basic computer and CRM knowledge.
Ability to work in night shifts (US process).




Customer-focused attitude and ability to work under targets. (Apna)

Preferred Qualifications
Higher Secondary (12th Pass) or Graduate.
Punjabi , Hindi along with Strongh English communication is preferred
Experience in an International BPO, customer support, or voice process is preferred.
Freshers with excellent English communication may also be considered for some roles. (

Work Environment & Advantages
Rotational shift (monthly)
Fixed salary with performance incentives.
Training and growth opportunities opportunities.
6 week-off in a month

I

Pay: ₹14,000.00 - ₹16,000.00 per month

Work Location: In person

📌 Customer Support Executive Cse Kolkata (India)
🏢 Proclivity Digitech
📍 India