Position: Front Office Associate
Department: Front Office
Experience: Minimum 2–5 years of experience in a Casino, Hospitality, or Gaming Environment
Employment Type: Full-Time
Job Summary
We are seeking a professional and customer-focused Front Office Associate with prior casino industry experience. The candidate will be responsible for welcoming guests, handling inquiries, coordinating guest services, and ensuring a seamless front-office operation while delivering exceptional customer service.
Key Responsibilities
Welcome and assist guests in a courteous and qualified manner.
Manage guest check-ins, registrations, and entry procedures as per company policies.
Handle guest inquiries, complaints, and requests efficiently.
Maintain accurate guest records and documentation.
Coordinate with internal departments to ensure prompt guest service.
Answer and direct telephone calls and email inquiries.
Provide information regarding casino facilities, promotions, and services.
Ensure the reception and lobby area remain organized and presentable at all times.
Verify guest identification and maintain compliance with regulatory requirements.
Prepare daily reports and maintain front office records.
Assist in VIP guest handling and special events when required.
Requirements
Candidate with prior casino industry experience.
Graduate in any discipline preferred.
Excellent communication and interpersonal skills.
Strong customer service orientation.
Proficient in MS Office and basic computer applications.
Ability to work in rotational shifts, including weekends and holidays.
Well-groomed, confident, and skilled appearance.
Ability to handle guest concerns calmly and efficiently.
Preferred Skills
Knowledge of casino operations and guest management procedures.
Strong organizational and multitasking abilities.
Ability to work under pressure in a quick-paced environment.
Team-oriented with a positive attitude.
Compensation & Benefits
Market-competitive salary based on experience and qualifications.
Meals and other benefits as per company norms.
Interested candidates with relevant casino experience may apply with their updated resume.
Pay: From ₹15,000.00 per month
Benefits:
Provident Fund
Work Location: In person
📌 Front Office Associate Calangute (India)
🏢 Machos Entertainment Pvt.Ltd
📍 India
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