Key Responsibilities
Make outbound calls to customers regarding pending/overdue payments.
Follow up with customers and understand reasons for payment delays.
Explain outstanding amounts, payment schedules, and available payment options.
Encourage customers to make timely payments through skilled communication.
Negotiate suitable payment commitments wherever applicable.
Maintain accurate records of calls, customer responses, commitments, and follow-ups.
Follow up on promised payment dates.
Handle customer queries and objections professionally.
Maintain confidentiality of customer and company information.
Achieve assigned collection and follow-up targets.
Follow all company policies, regulatory requirements, and ethical recovery practices.
Escalate difficult or unresolved cases to the appropriate senior/team leader.
Required Skills
DRA Certification is Mandatory.
Excellent communication and interpersonal skills.
Hindi communication is required; Punjabi/English will be an advantage.
Positive negotiation and convincing skills.
Ability to handle customer objections calmly and professionally.
Basic computer knowledge.
Good follow-up and record-keeping skills.
Target-oriented and disciplined approach.
Comfortable working in an in-house calling workplace.(NOT A FIELD COLLECTION)