Prepare and maintain accurate IPD patient bills from admission to discharge.
Verify patient admission details, room category, package, tariff and applicable charges.
Post charges for consultation, room rent, nursing, procedures, investigations, medicines, consumables and other hospital services.
Coordinate with nursing, pharmacy, laboratory, radiology, OT and other departments for timely posting of charges.
Monitor patient accounts and identify missing or pending charges.
Prepare interim bills and provide billing updates to patients/attendants when required.
Coordinate with TPA/Insurance companies for cashless approvals, query resolution and final authorization.
Verify insurance/TPA documents and ensure proper billing as per approved package/tariff.
Handle discounts, adjustments, cancellations and refunds as per authorized hospital policy.
Prepare final bills and coordinate with concerned departments for discharge billing.
Collect cash, card,
UPI and other approved payments and issue receipts.
Ensure accurate reconciliation of daily collections and patient accounts.
Coordinate with the Accounts Department for billing reconciliation and outstanding payments.
Handle patient/attendant queries related to billing professionally and courteously.
Maintain proper records of bills, receipts, approvals and supporting documents.
Ensure confidentiality and security of patient and financial information.
Follow hospital billing policies, SOPs and financial controls.
Prepare daily/monthly billing reports as required by management.
Support the billing team during peak hours and ensure smooth discharge processing.