Job Title: Kitchen Order Taker

Department: Food & Beverage / Kitchen
Reports To: Restaurant Manager / F&B; Supervisor

Job Summary:
Responsible for accurately receiving and processing guest food orders through online and offline channels, coordinating with the kitchen and restaurant team, and ensuring timely order preparation and billing.

Key Responsibilities:
Receive and record online, phone, and in-house food orders accurately.
Enter orders into the POS/order management system.
Coordinate with the kitchen for order preparation and status updates.
Ensure correct communication of guest requirements, modifications, and special requests.
Monitor order timing and follow up on delayed orders.
Coordinate with restaurant staff, delivery partners, and guests when required.
Prepare or coordinate billing and ensure order details are accurate.
Handle guest queries related to orders, availability, and estimated preparation time.




Maintain proper records of orders, cancellations, and special requests.
Follow hotel standards for hygiene, grooming, guest service, and communication.
Ensure smooth coordination between the restaurant, kitchen, and billing team.

Skills & Qualifications:
12th Pass / Hotel Management qualification preferred.
Previous experience in order taking, F&B;, restaurant, or hotel operations is an advantage.
Basic knowledge of POS and billing systems.
Valuable communication and coordination skills.
Accurate typing and order-entry skills.
Customer-service oriented and well-groomed.
Ability to work under pressure and in shifts.

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks:
Food provided
Health insurance
Provident Fund

Work Location: In person

📌 Kitchen Order Taker Andheri East (India)
🏢 Tunga International
📍 India