We are looking for an L1 Network Security / TAC Engineer with 2+ years of experience in Technical Assistance Center (TAC) / Technical Support. The candidate will be responsible for troubleshooting and resolving network and security-related issues involving TCP/IP, Routing, Switching, SASE, Firewalls, VPN and Proxy technologies.
Key Responsibilities
Provide L1 technical support for networking and network security issues.
Troubleshoot TCP/IP, routing and switching related issues.
Monitor and troubleshoot firewall/NGFW connectivity and access-related issues.
Troubleshoot SSL VPN and IPSec VPN connectivity problems.
Support and troubleshoot proxy and secure web access issues.
Work with SASE/SSE technologies and assist in resolving customer connectivity and security issues.
Analyze logs and perform basic network troubleshooting using appropriate tools.
Handle technical tickets, identify root causes and provide timely resolution.
Escalate complex issues to L2/L3 teams when required.
Maintain proper documentation of incidents, troubleshooting steps and resolutions.
Required Skills
2+ years of experience in TAC / Technical Support / Network Support.
Strong understanding of TCP/IP networking.
Valuable knowledge of Routing and Switching.
Hands-on experience with Firewalls / NGFW.
Knowledge of SSL VPN and IPSec VPN.
Experience with Proxy technologies.
Understanding of SASE / SSE concepts.
Positive troubleshooting and analytical skills.
Positive communication and customer-handling skills.
Preferred Experience
Experience with any of the following technologies/products is an advantage:
Netskope
Zscaler
Palo Alto
Fortinet
Cisco
Check Point
Other SASE, SSE, firewall or proxy technologies