Job description

Company and advantages

Job ID

SRMGR019801

Employment Type

Regular

Work Style

hybrid

Location

Bangalore,INKA,India

Travel

Up to 25%

Role

Sr Mgr. IT Service Operations

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, perks you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Key Responsibilities
Lead the Financial Applications Operations tower within Unified Operations, covering Dynamics 365 Finance & Operations and related ISV platforms
Provide operational leadership across Procure-to-Pay (P2P),



Order-to-Cash (O2C), Record-to-Report (R2R), Fixed Assets, Tax & Treasury, Cash Management, Security and enterprise integrations
Drive service delivery excellence across incidents, requests, problem management, audit support, and period-end business operations
Own and govern operational relationships with ISV vendors, including issue coordination, escalation management, tracking and driving resolution to closure
Partner closely with Finance, Engineering, and Shared Services teams to improve operational stability and business outcomes
Establish operational governance, KPI frameworks, runbooks, knowledge management, and automation initiatives
Drive operational transformation, process standardization, and proactive problem elimination across the financial applications landscape

Qualifications
15+ years of experience in enterprise applications, ERP operations, or technology service delivery leadership
Solid expertise in

📌 Sr Mgr It Service Operations Bengaluru
🏢 Ukg
📍 Bengaluru