Right Hand to the Director:
Serve as the Director's trusted partner – prepare for key decisions with data and analysis, represent the Director in forums, and follow through on decisions to closure across functions.
Drive Strategic Priorities:
Own the Director's top agenda items end-to-end – including the roll-out of the Popular Business System (PBS), operational standardisation and expansion – as structured programs with clear owners, timelines and outcomes.
Operating Cadence & Reviews:
Build and run the business review rhythm – MIS, dashboards, review meetings and action tracking – so the leadership team runs on data and every commitment is followed up.
Expansion of Outlets:
Drive the network growth agenda – support current outlet and new-geography plans from evaluation and business case through to launch, working with internal teams to open every recent store at standard.
Product & Tech:
Partner on the technology and product agenda – digital tools, CRM,



dashboards and automation that power PBS and the network; translate business needs into requirements and drive adoption across teams.
Process & Business Excellence:
Standardise how the network operates – define and document SOPs, benchmark store performance, identify gaps and drive continuous improvement projects that lift productivity, quality and customer experience at scale.

Candidate Profile
Education: Engineering or BBA, with a Master's degree (MBA preferred).
Experience: Around 7 years of work experience, ideally with exposure to Chief of Staff, strategy, business operations or program management roles.
Strongly preferred: background in retail, QSR / franchise operations or high-velocity distribution-led businesses (e.g. Varun Beverages, FMCG and beverage distribution, organised retail chains) – businesses that run on standardised processes, solid execution and multi-site scale.
Relevant, hands-on experience across the key responsibility areas – driving priorities to closure, running operating

📌 Chief Of Staff Bengaluru
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