Senior Executive – Customer Service (Fire Safety Solutions) Key responsibilities - Reporting To: Operations Manager / Business Head
Channel Partner Management Key Responsibilities
Manage and coordinate existing channel partners, dealers, and distributors.
Ensure regular engagement and relationship building with channel partners.
Support partners in quotations, technical submissions, and order processing.
Monitor partner-wise sales performance and growth.
Resolve channel partner issues and service escalations.
MIS & Reporting Management Key Responsibilities
Prepare and circulate daily, weekly, and monthly MIS reports.
Maintain sales pipeline, enquiry tracker, order tracker, and collection tracker.
Generate performance reports for management review.
Ensure accuracy of operational and sales data.
Debtor Follow-up & Collections Key Responsibilities
Monitor outstanding receivables and debtor ageing.
Conduct regular follow-up calls with customers for payment realization.
Coordinate with sales team for collection support.




Maintain collection records and commitment tracker.
Escalate overdue cases to management.
Customer Calling & Relationship Management Key Responsibilities
Conduct customer follow-up calls for quotations, orders, renewals, and AMCs.
Maintain customer database and communication records.
Obtain customer feedback regarding products and services.
Identify repeat business prospects. 5 Order Processing & Coordination Key Responsibilities
Coordinate with sales, stores, logistics, and service teams.
Ensure timely processing of customer orders.
Track dispatch and delivery status.
Maintain order documentation.
Tender & Project Coordination Support Key Responsibilities
Assist in preparation of tender documents and compliance papers.
Coordinate project documentation and submission requirements.
Maintain records of ongoing projects and tenders.
Customer Service & Complaint Resolution Key Responsibilities

📌 Sr Executive Customer Service Guwahati
🏢 JobTrade
📍 Guwahati