Key Responsibilities
Build and maintain solid, long-term relationships with customers by delivering exceptional service.
Handle customer inquiries, provide timely resolutions, and ensure a positive customer experience.
Support sales and marketing initiatives to generate business opportunities and drive customer engagement.
Coordinate with customers regarding products, services, and follow-up communications.
Manage and update website content as required.
Maintain and manage the company's social media platforms, including Instagram and LinkedIn.
Prepare reports, maintain customer records, and organize data using MS Word, MS Excel, and Google Workspace.
Collaborate with internal teams to ensure seamless customer service and achieve business objectives. Required Skills & Qualifications
Fluent in spoken and written English.
Excellent communication and interpersonal skills.
Robust customer service orientation with a qualified and courteous approach.
Proficiency in o MS Word o MS Excel o Google Workspace (Docs, Sheets, etc.)
Basic knowledge of website management.
Experience managing social media platforms, particularly Instagram and LinkedIn.
Well-presented, organized, and capable of multitasking in a fast-paced environment.
Working Hours 10:00 AM – 8:00 PM Weekly Off
Weekly off will be on weekdays, as the café operates throughout the week, including weekends. Employee Benefits
Travel Allowance
ESIC