Manage day-to-day service operations at the branch, ensuring timely resolution of customer complaints related to batteries, inverters, and related products.
Lead and monitor service engineers/technicians, ensuring TAT, first-time fix rate, PJP adherence, and customer satisfaction.
Coordinate with dealers, distributors, ASPs, and internal teams for warranty claims, product replacements, spare parts, and technical issues.
Monitor service MIS, complaint trends, warranty costs, spare consumption, and branch performance; identify areas for improvement.
Ensure proper availability and control of service spares and maintain compliance with company service processes and policies
📌 Branch Service Incharge Patna (India)
🏢 OKAYA
📍 India
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