Manage and lead a team of Sales / Insurance Process Executives.
Drive daily, weekly, and monthly sales and business targets.
Monitor team performance against KPIs such as conversion, revenue, productivity, quality, and adherence.
Conduct daily huddles, performance reviews, coaching, and feedback sessions.
Identify performance gaps and implement action plans to improve team productivity.
Handle escalations and ensure timely resolution of customer and process-related issues.
Monitor calls and provide coaching on sales techniques, customer handling, and compliance.
Ensure adherence to process guidelines, quality standards, and insurance regulations.
Prepare and share daily/weekly/monthly performance reports with management.
Coordinate with Quality, Training, Operations, and other support teams.

Required Skills
Robust leadership and team-management skills.
Excellent communication and interpersonal skills.
Robust sales, negotiation, and objection-handling abilities.
Positive knowledge of BPO/contact-center operations.




Experience in sales or insurance processes preferred.
Robust analytical and problem-solving skills.

Eligibility
Education: Any Graduate preferred.
Experience: Typically 3–7+ years in BPO/Contact Center operations, with relevant Team Leader experience.
Domain: Sales / Insurance / BFSI preferred.

Key Performance Indicators (KPIs)
Sales / Revenue Achievement
Conversion Rate
Team Productivity
Quality Score
Customer Satisfaction
Attendance & Attrition

Preferred Candidate

Candidates with proven experience managing high-performing BPO sales or insurance teams, strong target ownership, excellent people-management skills, and a track record of achieving business KPIs are preferred.

Pay: ₹11,369.17 - ₹41,764.66 per month

Benefits:
Flexible schedule
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Team Leaders Sales Or Insurance Domain Bengaluru
🏢 shivathattex
📍 Bengaluru