About Position:

We are hiring for the Support Engineer position in Pune, requiring between 5 to 8 years.
Role: Support Engineer
Location: Pune
Experience: Between 5 to 8 Years
Job Type: Full-Time Employment

What You'll Do:
Operate, monitor, support, and improve enterprise platforms and services using Progress 4GL, AWS, ITIL, Change Management.
Troubleshoot incidents and service issues, perform root-cause analysis, and implement sustainable corrective and preventive actions.
Execute approved configuration, deployment, maintenance, upgrade, patching, and validation activities with appropriate controls.
Maintain operational documentation, runbooks, knowledge articles, support evidence, and status updates.
Collaborate with application, cloud, network, database, security, and service-management teams to maintain reliability and availability.

Expertise You'll Bring:
Practical administration and production-support experience involving Progress 4GL, AWS, ITIL, Change Management.
Solid understanding of monitoring, incident resolution, change execution,



troubleshooting, performance, availability, and operational controls.
Ability to follow and improve standard operating procedures, document technical work, and communicate status clearly.
Solid analytical, ownership, customer-service, collaboration, and problem-solving skills.
Ability to work effectively in structured enterprises support settings and manage priorities responsibly.

Benefits:
Competitive salary and benefits package
Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
Chance to work with cutting-edge technologies
Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
Annual health check-ups
Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, P

📌 Support Engineer Pune City
🏢 Persistent Systems
📍 Pune