Role Overview

We are looking for a Customer Success & Growth Manager to build and manage solid client relationships, ensure high customer satisfaction, and drive business growth through retention, upselling, cross-selling, and multi-product adoption. The ideal candidate should possess robust consultative selling skills and be capable of managing the complete customer lifecycle while promoting Anantya.ai's communication and AI solutions.

Key Responsibilities
Sales & Solution Consulting

● Drive consultative sales of WhatsApp Business API, SMS, RCS, AI Chatbots, Web Chat, and other CPaaS offerings.

● Identify customer requirements and recommend the most suitable communication and automation solutions.

● Promote multi-product adoption by cross-selling complementary products and platform add-ons.

● Deliver product demonstrations, presentations, and solution consultations to prospective and existing clients.
Client Relationship Management

● Act as the primary point of contact for assigned clients.

● Build and nurture long-term client relationships.





● Ensure high client satisfaction, engagement, and proactive account management.

● Manage customer feedback and drive the global feedback & testimonial collection mechanism.
Client Onboarding & Customer Success

● Assist clients with onboarding and implementation.

● Ensure smooth adoption of WhatsApp API, SMS, RCS, AI solutions, Web Chat, and other platform offerings.

● Coordinate with internal teams to ensure timely issue resolution and successful customer onboarding.
Revenue Growth & Retention

● Identify upsell, renewal, and cross-selling opportunities across the customer base.

● Drive adoption of additional products including AI, RCS, Web Chat, and platform add-ons.

● Maximize customer engagement, wallet share, and long-term account value.

● Ensure timely contract renewals and retention.
TringMe Pre-Sales

● Manage the end-to-end pre-sales lifecycle for TringMe, including requirement gath

📌 Business Growth Executive Karol Bagh (India)
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