Front Office Operations
Assist in managing the day-to-day operations of the Front Office, ensuring smooth and effective service delivery.
Supervise Front Desk, Concierge, Guest Services, Bell Services, Telephone, and other Front Office functions.
Monitor room availability, occupancy, arrivals, departures, VIP guests, and special requests.
Ensure adherence to Front Office Standard Operating Procedures (SOPs) and IHG brand standards.

Guest Experience
Ensure all guests receive courteous, personalized, and qualified service throughout their stay.
Handle guest complaints, service recovery, and special requests promptly and effectively.
Monitor guest feedback and implement actions to improve guest satisfaction and loyalty.
Support initiatives that enhance guest experience and achieve departmental service goals.

Leadership & Team Development
Supervise, coach, and motivate Front Office colleagues to maintain high performance standards.
Assist in recruitment, onboarding, training, scheduling, and performance evaluations.




Conduct daily briefings and communicate operational priorities to the team.
Promote teamwork, engagement, and a positive working setting.

Financial & Administrative Responsibilities
Ensure compliance with cash handling procedures, billing accuracy, and financial controls.
Prepare operational reports, shift reports, and performance summaries.
Support inventory control of Front Office supplies and equipment.

Safety, Security & Compliance
Ensure compliance with hotel safety procedures, emergency response protocols, and security standards.
Maintain confidentiality of guest information and hotel records.
Ensure compliance with local regulations, hotel policies, and IHG operational standards.

Cross-Department Coordination
Coordinate closely with Housekeeping, Engineering, Food & Beverage, Sales, Security, and other departments to ensure seamless guest service.
Support special events, group arrivals, VIP visits, a

📌 Assistant Front Office Manager Chicolna
🏢 Joet Resorts
📍 Chicolna