About GoKwik

GoKwik is a growth operating system for D2C and eCommerce brands, enabling checkout optimisation, RTO reduction, payments, retention, and post-purchase engagement. Today, GoKwik powers 15,000+ merchants globally, processes ~$2 billion in GMV, and continues to strengthen its AI-powered infrastructure across India, the UK, Europe, and the US.

Why This Role Matters

Customer engagement is rapidly evolving from static communication to intelligent, AI-powered conversations. KwikEngage sits at the centre of this transformation, helping brands manage customer interactions, automate support, drive retention, and deliver personalised experiences across channels.

As the Senior Product Manager for KwikEngage, you will own the product strategy and execution for conversational commerce and AI-led customer engagement. You will work at the intersection of AI, messaging, CRM, and commerce to build products that help thousands of merchants scale customer relationships while improving engagement and operational efficiency.

What You ll Own Product Strategy & Roadmap




Own the product vision, strategy, roadmap, and execution for KwikEngage
Identify high-impact prospects across conversational commerce, CRM, customer support, and AI
Translate customer needs and business priorities into transparent product outcomes and roadmaps
Define success metrics and continuously use data, customer insights, and experimentation to improve product performance
Balance short-term execution with long-term platform and product strategy

Conversational Commerce & Omnichannel Engagement
Build and scale customer engagement experiences across WhatsApp, Instagram, Facebook, Email, RCS, and Web
Drive adoption of conversational commerce workflows across merchant use cases
Build products that improve customer engagement, conversion, retention, and support efficiency
Identify opportunities to create differentiated experiences across the messaging ecosystem

AI & Conversational Product

📌 Senior Product Manager Bengaluru
🏢 Gokwik Commerce Solutions
📍 Bengaluru