We are hiring two Application Support Engineers to join our Production Support team in Bengaluru. Operating strictly in a Work-from-Office setup, these roles focus on maintaining system stability, system health monitoring, and issue resolution for critical enterprise platforms. You will utilize your technical background in PL/SQL, Java code debugging, and MongoDB to diagnose complex technical incidents, coordinate with engineering teams, and minimize business downtime.

Key Responsibilities & Duties
L2/L3 Incident & Problem Management
Monitor application health, alert triggers, and system logs to identify and address operational anomalies proactively.
Serve as the primary technical point of contact for resolving production issues under strict Service Level Agreements (SLAs) within established Incident Management workflows.
Lead post-incident reviews, document post-mortems, and collaborate with core development teams on permanent bug fixes.
Technical Troubleshooting & Code Debugging
Analyze, trace, and debug Java application code to pinpoint runtime errors, memory issues,



or stack trace exceptions.
Execute and optimize complex PL/SQL database queries and scripts to resolve data inconsistency issues in relational stores.
Support NoSQL database operations, analyzing collections and querying data within MongoDB.
Operational Continuity & Collaboration
Partner with global engineering, database administration (DBA), and infrastructure teams during minor and major incidents.
Support data pipeline troubleshooting and gain exposure to cloud data platforms like Snowflake.
Maintain operational runbooks, standard operating procedures (SOPs), and knowledge bases.

Qualifications & Requirements

Education & Experience
Education: Bachelors degree in Computer Science, Information Technology, or related field.
Experience: 3 to 5 years of direct experience in application support, production support, or technical operations.

Core Skill Requirements
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📌 Application Support Engineer Bengaluru
🏢 wissen technology
📍 Bengaluru