Role : SAP L2/L3 Functional Support SME -10+ Years

Company Name : WillWare Technologies

Work Model : Remote / Contract

Experience : 10+ Years

Shift-based L2 support with 24×7 P1/P2

Job Description :

Role Overview

We are looking for an experienced
SAP Application Support SME
to provide L2/L3 functional and technical support for a critical SAP landscape. The SME will be responsible for resolving complex production issues, managing P1/P2 escalations, driving RCA, and ensuring SLA compliance across SAP applications.

Key Responsibilities

L2/L3 Functional Support
Provide L2/L3 support for SAP
SD/CS, MM, PP, PM, and FICO
modules.
Analyze and resolve complex production incidents and service requests.
Troubleshoot business-process issues, configuration problems, master-data issues, and integration failures.
Act as an SME for escalated functional issues.
Coordinate with business users, L1 teams, technical teams, and vendors.

Technical Support
Provide technical support and troubleshooting across
ABAP, Fiori, Basis, and SAP Security
.




Perform debugging and technical analysis for complex incidents.
Coordinate with Basis, development, security, and infrastructure teams for issue resolution.
Support SAP jobs, interfaces, transports, authorizations, and system-related issues.

Cloud & Integration
Support SAP
BTP, Cloud Connector, interfaces, APIs, and integration-related issues
.
Troubleshoot SAP-to-SAP and SAP-to-non-SAP integrations.
Provide support for
SAP Cloud ALM
monitoring and application lifecycle activities.
Coordinate with integration and cloud teams for complex incidents.

Incident & Problem Management
Handle
P1/P2 escalations
and ensure timely resolution within defined SLAs.
Perform detailed
Root Cause Analysis (RCA)
for recurring and critical incidents.
Drive Problem Management and identify permanent fixes.
Participate in Change Management and release activities.
Maintain knowledge articles, support documentation, and troub

📌 Sap/functional Support Sme Mumbai
🏢 Willware Technologies
📍 Mumbai