Role & responsibilities
Handling day-to-day IT issues/problems related to End Users - desktops, laptops, printers, scanners, and other IT equipment for resolution.
Handling day-to-day issues/problems related to Network LAN, WAN and Wi-Fi
Providing L1 level support to Head office & Regional offices / branches over remote access & telephone
Handling L2 level escalations from regional IT team for resolution
Responsible for daily IT activities of
Antivirus client Installation and definition updates
Windows WSUS client installation and patch updates
Installation / Troubleshooting of software installed
Hardware-related issues
Maintaining asset inventory.
Configuration of user profiles for recent joiners.
Providing remote support for WFH or remote location users.
Network-related support and basic troubleshooting of network connectivity
Troubleshooting Internet connectivity issues
Creating shared drive/folder sharing and providing asset to the users as per the approval.
VPN client installation and troubleshooting.




Installation and troubleshooting of various issues with network printers.
Troubleshooting MPLS connectivity issues within CMS branch locations
Installing, configuring & troubleshooting Windows servers, Linux servers, VMware,
Troubleshooting email-related issues of users using POP, IMAP & web clients and Outlook-related issues.
Supporting in basic troubleshooting of CMS in-house application issues
Relocating desktops / Printers as per Business approval within CMS Offices and coordinating with Admin/Logistics for asset movement to other locations
Responsible for Documentation of all IT Infra / User list / Inventory Management / Access Rights / Application / Software List / Change Requests with 100% accuracy
Ensure daily reporting to IT Manager about daily task lists / Incident Reports Review / Checklist Review
Documentation of all IT processes and IT tasks
Co-ordinate with procurement team for procurement of IT assets

📌 Opening For Desktop Engineer Navi Mumbai
🏢 CMS Info Systems (CMS)
📍 Navi Mumbai