Role & responsibilities

Position Overview:

The IT Expert will be responsible for managing and supporting all technology-related operations across F&B; outlets, including POS systems, networking, hardware/software maintenance, CCTV, and data security. The role requires solid technical knowledge, quick troubleshooting skills, and the ability to support multi-location outlets in a fast-paced environment.

Key Responsibilities:
POS & Software Management
Install, configure, and maintain POS systems across all outlets.
Troubleshoot billing issues, sync errors, and backend mismatches.
Coordinate with software vendors for updates, integrations, and improvements.
Ensure accurate mapping of menus, taxes, discounts, and offers in the POS backend.
Hardware & Network Support
Maintain all IT hardware including computers, printers, routers, biometric systems, tablets, and scanners.
Monitor and resolve network issues, ensuring minimal downtime.
Conduct regular checks on IT assets and ensure proper functioning.
Manage installation of new hardware and upgrades.




CCTV & Security Systems
Oversee installation, functioning, and maintenance of CCTV systems across outlets.
Ensure proper storage and retrieval of surveillance footage.
Monitor system uptime and coordinate with vendors for repairs.
IT Infrastructure & Data Management
Maintain secure data backups and ensure data integrity across systems.
Manage email accounts, cloud backups, and server access.
Ensure proper cybersecurity measures, antivirus updates, and firewall management.
Prepare and maintain detailed documentation of IT setups and configurations.
Vendor Coordination
Coordinate with external service providers for IT equipment, software, CCTV, and networking requirements.
Negotiate AMC and support agreements.
Ensure timely resolution of escalated issues.
Support for Recent Outlet Openings
Set up complete IT infrastructure (hardware, POS, network, CCTV) for current outlets

📌 It Support Executive Kolkata (India)
🏢 Mukund Hospitality
📍 India