Location: Gurgaon (Work from Office)
Experience: 2 to 4 Years

Job Summary

We are looking for a proactive and customer-focused End User Support Engineer to provide technical assistance and support to end users. The ideal candidate should have solid troubleshooting skills, excellent communication abilities, and hands-on experience in desktop/laptop support.

Key Responsibilities
Provide technical support for desktops, laptops, printers, and other IT peripherals.
Troubleshoot hardware, software, and network-related issues.
Install, configure, and maintain operating systems and business applications.
Manage user accounts, email configurations, and access-related issues.
Respond to and resolve IT support tickets within defined SLAs.
Coordinate with internal teams and vendors for issue resolution.
Ensure timely asset management and inventory tracking.
Support end users both remotely and onsite.

Required Skills




2+ years of experience in End User Support/Desktop Support.
Robust knowledge of Windows Operating Systems and MS Office Suite.
Hands-on experience with hardware and software troubleshooting.
Basic understanding of networking concepts.
Experience with ticketing tools and IT support processes.
Excellent verbal and written communication skills.
Robust customer service and problem-solving abilities.

Preferred Qualifications
Graduate in any discipline. BE / BTECH
Relevant certifications will be an added advantage.

Location

Gurgaon (Work from Office)

Keywords: End User Support, Desktop Support Engineer, IT Support, Technical Support, Helpdesk, Windows Support, Hardware Troubleshooting, Gurgaon Jobs.

📌 End User Support Gurugram
🏢 Allegis Group
📍 Gurugram