Role & responsibilities

Role Purpose

The Operations Manager is the permanent operational backbone of the Heritage Experience once Jaigarh Fort goes live. the Operations Manager stays carrying the day-to-day promise made to every visitor, sponsor, and the Trust itself: that the site runs smoothly, the tablets work, the queues move, and the money reconciles. This is a hands-on, in office leadership role expect to be walking the site, checking tablet counters, and being the first call when something goes wrong.

Key Responsibilities

Visitor & Ticketing Operations
Manage daily ticketing operations, queue formation, and visitor flow, especially during peak footfall (weekends, holidays, school-trip season)
Forecast daily and weekly footfall from historical and seasonal patterns to plan staffing and tablet allocation in advance
Own visitor complaint and refund handling in office, escalating only exceptional cases to the Integrator
Maintain a documented queue-management SOP and a contingency plan for high-footfall days

Tablet Fleet Management




Own the full device lifecycle issue, return, charging, cleaning/sanitisation, and routine maintenance
Maintain a live inventory of the tablet fleet, including spares, and manage the loss/damage protocol and cost recovery
Coordinate software updates and content refreshes with Pixel's technical team
Track and report tablet-fleet uptime as a core operating metric

Trust & Local Agency Liaison
Act as the day-to-day operational point of contact for Jaigarh Fort Trust, keeping them informed of visitor numbers, incidents, and operational changes
Maintain working relationships with local police, the tourism department, and municipal bodies for permits, security, and compliance matters
Represent N'Gage/Pixel in routine site inspections or audits by the Trust or government bodies
Flag any relationship risk with the Trust or local agencies to the Integrator early

Team Supervision
Roster, train, and supervise the 4 Opera

📌 Operations Manager Jaipur
🏢 Pixel Image India
📍 Jaipur