Key Skills
Customer Service Relationship Management
Networking and stakeholder management
Process orientation and cutting-edge mindset.
Effective communication and reporting.
Communication Interpersonal Skills
Integrity and solid ethical standards.
ProblemSolving Resolution Management.
Responsibilities
Setting Up Current Branches Running Continuity Planning for existing Branches
Ensure infrastructure and technology is made available for the team to run day to day operations
Onboard people at the right time and with experience specific capabilities in operations, banking and lending domain
Ensure driving BCP drills and sharing BCP reports every quarterly to Operations Head for testing BCP set up capabilities
Credit Operations Management
Manage all aspects of the operations transaction life cycle transactions from post sanction, pre post disbursement requirements, documentation and servicing activities, disbursals and post disbursal actions and ensure timely and accurate transaction processing
Act as the point of escalation on critical customer complaints and authorise high value transactions / complex/ structured transactions.
Lead the establishment of robust customer management
Pre Disbursement Activities
Ensure daily execution of documentation in full compliance with the internal standards and external regulatory requirements
Ensure timely preparation and issuance of required letters like sanction letters, amendment letters, ROI based on credit decisions/ sanction note
Ensure standard legal and security documents are given to the Business team, depending on type of product and security within stipulated timelines
Post Disbursement and Fund Management Banking
Ensure follow ups of outstandi