Join Check Point Software Technologies as a Delivery Manager and be part of our global mission. As leaders in the Cyber Security industry, we tackle the most complex challenges head-on. Our diverse team of passionate individuals is dedicated to innovation and excellence. We empower our clients with cutting-edge solutions, serving a growing global customer base. By joining our team, you'll have the chance to make a meaningful impact in a remote-friendly, fast-paced, and fun environment.
This role is responsible for leading operational delivery activities across the India Professional Services project delivery business, supporting consultants delivering enterprise security implementations, migrations, upgrades and customer escalations.
The environment is highly dynamic and fast paced, requiring robust operational leadership, stakeholder management and delivery governance capabilities.
Key Responsibilities
Major Responsibilities
Create and execute productive personnel management plans
Keep consultants utilization at a high level to meet annual objectives
Improve the skills of our Professional Services consultants
Maintain and increase the technical certification of consultants on the team
Maintain robust relationships with customers, partners, sales and SE teams
Strive to continuously improve current service offerings and delivery governance
Help develop additional service offerings to enhance customer value
Own and lead customer escalations end-to-end, working directly with customers, sales, SEs, TAC and consultants to drive resolution
Lead operational cadence calls and ensure actions are tracked through to completion
Always strive to improve the project delivery process and reporting structure
Conduct regular 1:1 meetings with consultants
Identify current and future challenges relating to skills, promotion, utilization and role development
Demonstrate strong leadership presence by driving discussions, decisions and outcomes
📌 Services Delivery Manager Mumbai (India)
🏢 Check Point Software
📍 India
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