ROKADE Group is looking for a Sales Coordinator to support the Indian sales team in managing enquiries, quotations, customer communication, order processing, follow-ups and sales documentation. The role coordinates with Sales Engineers, Product/Technical Teams, Accounts, Stores and Customers from enquiry through order and delivery.
Key Responsibilities:
Enquiry Management
Register enquiries from email, website, IndiaMART, TradeIndia, WhatsApp and telephone.
Understand basic requirements and allocate enquiries to the appropriate Sales/Technical Engineer.
Maintain enquiry tracker and follow-up.
Track Enquiry Quotation Follow-up PO Dispatch.
Quotation & Sales Support
Prepare quotations using approved pricing/formats.
Share catalogues, datasheets and presentations.
Coordinate technical specifications and application queries.
Maintain quotation revisions and records.
Customer Follow-Up
Follow up quotations and obtain feedback/expected order dates.
Follow up technical/commercial clarifications.
Maintain daily/weekly follow-up reports.
Escalate significant or delayed enquiries.
Order & Dispatch Coordination
Verify POs against quotations and terms.
Coordinate Accounts, Stores/Production and Logistics.
Track order through dispatch and share dispatch details.
Follow up Proof of Delivery where required.
Product Coordination
Support vibration analysers/meters, energetic balancing machines, shaft alignment tools, bearing induction heaters, bearing condition monitoring, MCSA, thermography and online condition monitoring products.
Develop sufficient product knowledge for customer and internal coordination.
CRM & Reporting
Maintain enquiry, quotation, follow-up, order, customer and sales-pipeline records.
Track lost enquiries and pending pay
📌 Export Business Development Manager Mumbai
🏢 Rokade Rotek
📍 Mumbai
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