Patient Relations Officer (PRO)

Company: Kaigo Home Health Care
Location: Thiruvananthapuram, Kerala
Job Type: Full time

Job Summary

Kaigo Home Health Care is looking for a Patient Relations Officer (PRO) to coordinate with patients and healthcare specialists and ensure smooth scheduling and delivery of home healthcare services.

Key Responsibilities
Handle patient enquiries and incoming calls professionally.
Coordinate patient appointments, visits, and follow-ups.
Collect and maintain accurate patient information and records.
Coordinate with patients, doctors, nurses, physiotherapists, laboratories, and internal teams.
Schedule and monitor daily home visits, including confirmations, cancellations, and missed visits.
Follow up with patients regarding visits, reports, feedback, and service requirements.
Handle patient complaints and escalate issues when required.
Coordinate laboratory reports and communicate with patients as needed.




Maintain daily visit updates, reports, and service records.
Support referral source management and maintain updated records.
Provide operational support to the Patient Care Coordinator and calling team.
Ensure smooth communication between patients and the healthcare team.

Candidate Profile
Good communication and interpersonal skills.
Patient-friendly and professional approach.
Valuable coordination and follow-up skills.
Basic computer knowledge, especially MS Excel.
Previous experience in healthcare, hospital, home healthcare, patient relations, customer support, or coordination will be an advantage.
Freshers with good communication skills may also apply.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Public Relations Officer Thiruvananthapuram
🏢 Kaigo Home Health Care Service
📍 Thiruvananthapuram