Industry - Service Based (Handled Global Accounts)
Hiring for a multinational organization specializing in connectivity and sensor technologies, serving industries such as automotive, industrial, aerospace, healthcare, and communications with creative engineering solutions."
Position Summary
The Service Analyst serves as the primary front-office contact for Accounts Payable inquiries, taking full ownership of cases from intake to resolution. The role proactively investigates issues, coordinates with relevant processing teams and business stakeholders, drives timely follow-up actions, and ensures inquiries are resolved effectively while maintaining explicit communication and adherence to service levels.
Key Responsibilities
Supplier & Business Partner Support
Serve as the primary point of contact for supplier and business partner inquiries related to Accounts Payable processes.
Respond to inquiries received through ServiceNow tickets and dedicated service desk email channels.
Provide skilled, timely, and customer-focused support to internal and external stakeholders.
Ensure all interactions are documented accurately within the ticket management system.
Ticket Management & Resolution
Manage and resolve service requests, incidents, and inquiries in accordance with established workflows and SLAs.
Analyze issues, identify root causes, and provide end-to-end resolutions to pending invoices.
Route and escalate tickets to appropriate support teams when required.
Monitor ticket queues and proactively follow up on aging or unresolved cases to prevent escalation.
Maintain accurate case updates and communicate status to stakeholders throughout the resolution process.
Invoice, Payment & PO Support
Investigate purchase order, invoice, and payment-related inquiries.
Lead resolution of invoice processing issues, payment status requests, blocked invoices, P