Job Description

Job Description: Oracle ERP Production Support Analyst

Position Summary

We are seeking an experienced Oracle ERP Production Support Analyst to provide production support, operational troubleshooting, incident management, and application support for a highly customized Oracle ERP workplace.

The ideal candidate should have solid Oracle ERP functional knowledge, excellent Oracle SQL/PLSQL skills, and experience supporting business-critical ERP applications. The workplace includes significant custom development built on top of Oracle E-Business Suite (11i/R12), requiring both technical troubleshooting and business process understanding.

Key Responsibilities

Production Support
Provide L2/L3 production support for Oracle ERP applications.
Investigate and resolve application, data, and interface issues.
Perform root cause analysis and implement corrective actions.
Support business users during critical incidents and escalations.
Monitor application health, concurrent programs, interfaces, and batch processes.
Coordinate with business users,



infrastructure teams, vendors, and development teams.

ERP Functional Support
Support day-to-day ERP operations across Order-to-Cash, Procurement, Inventory, and Finance processes.
Analyze business process issues and system impacts.
Troubleshoot transactional issues and data discrepancies.
Work closely with business SMEs and functional teams to resolve production issues.
Provide guidance on ERP functionality and process flows.

Technical Support/Development
Develop and troubleshoot Oracle SQL and PL/SQL programs.
Support custom interfaces, reports, conversions, and enhancements.
Investigate data issues and perform approved data corrections.
Analyze performance issues and optimize SQL queries where required.
Support deployment and migration activities.
Defect fixes, performance tuning, and automation initiatives
Testing, deployment, and release support

Functional Knowledge R

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