Manage leads, prospects, and existing customer databases.
Handle customer queries, follow-ups, and relationship management.
Coordinate with Sales, Marketing, and other internal teams.
Maintain accurate CRM records and ensure timely data updates.
Track leads, site visits, bookings, agreements, and customer interactions.
Prepare CRM reports, MIS, and performance dashboards.
Manage post-sales activities and ensure a smooth customer experience.
Monitor customer feedback and resolve issues promptly.
Drive customer engagement, retention, and referral opportunities.
Requirements
25 years of experience in Real Estate CRM / Customer Relationship Management.
Strong communication and interpersonal skills.
Valuable knowledge of CRM software and MS Excel.
Experience in handling real-estate leads and customers is preferred.
Robust follow-up, coordination, and problem-solving abilities.
Ability to work in a quick-paced, target-oriented environment.