E-commerce Logistics Manager / Head

We are looking for an experienced, hands-on E-commerce Logistics Manager / Head to manage end-to-end fulfilment, warehousing, inventory movement, shipping, returns, and logistics operations. The ideal candidate will combine strategic planning with solid execution and ensure that customer orders are delivered accurately, efficiently, and on time.

Key Responsibilities
Manage the complete order fulfilment cycle, from order receipt and processing to dispatch and delivery.
Oversee warehousing, inventory movement, packaging, shipping, returns, and reverse logistics.
Coordinate with courier companies, 3PL partners, warehouses, vendors, marketplaces, and internal teams.
Monitor delivery timelines, shipping costs, NDR, RTO, order accuracy, damaged shipments, and customer complaints.
Improve fulfilment speed, delivery success rates, inventory accuracy, and cost efficiency.
Negotiate rates and service terms with logistics and courier partners.
Develop SOPs for order processing, packing, dispatch, returns, quality checks, and inventory control.




Ensure accurate inventory reconciliation across warehouses, marketplaces, and e-commerce systems.
Plan logistics capacity for launches, promotions, peak seasons, and high-volume periods.
Lead and train warehouse, dispatch, and logistics team members.
Prepare regular MIS reports and analyse operational performance.
Work closely with customer support, finance, sourcing, technology, and e-commerce teams.
Identify operational risks and implement scalable systems and processes.

Key Performance Indicators
On-time dispatch and delivery rates
Order accuracy and fulfilment turnaround time
Shipping cost per order
NDR and RTO reduction
Inventory accuracy
Return processing time
Customer complaint resolution
Courier and 3PL performance

Requirements
Proven experience in e-commerce logistics, fulfilment, warehousing, or supply-chain operations.
Robust knowledge of co

📌 Ecommerce Logistics Head Gurugram
🏢 Vani Kabir Multiverse
📍 Gurugram