FlowSportsLife is a growing sports-tech-driven academy operating badminton and football academies across Delhi-NCR. Our coaching, attendance, scheduling and parent communication are powered through our own technology platform.
We are looking for a
CRM Executive
who will be the first point of contact for parents and will take ownership of the complete enquiry-to-enrolment journey.
Key Responsibilities
Handle
inbound and outbound calls
for recent enquiries, trial bookings, follow-ups and renewal reminders.
Manage leads end-to-end --> from
enquiry → trial → enrolment
.
Maintain and update the
CRM and FlowSportsLife app
in real time, ensuring every call, status and follow-up is properly recorded.
Respond to
WhatsApp enquiries
promptly and professionally.
Coordinate with coaches and operations teams for
trial scheduling, batch allocation and parent queries
.
Maintain accurate CRM data with correct venue, sport and lead details.
Prepare daily and weekly reports covering
calls, connections, trials booked, conversions and drop-off reasons
.
Requirements
Fluent in
Hindi and English
, both spoken and written.
Good communication skills with a confident and skilled phone presence.
Basic knowledge of
Google Sheets / MS Excel
.
Comfortable using WhatsApp Business, smartphone applications and CRM software.
Robust follow-up discipline and attention to detail.
Comfortable working
6 days a week, on-site in Gurugram
.
Freshers are welcome to apply.
Good to Have
Experience in tele-calling, inside sales, admissions, EdTech, fitness or academy operations.
Previous experience working with a CRM.
Interest in badminton or football.
Ability to manage high call volumes while maintaining quality conversations.
What We Offer
Opportunity to work with a growing
sports-tech brand
.
Training on our CRM and technology platform.
Direct ownership of the enquiry-to-enrolment journey.
Fixed salary + performance incentives
based on conversions.