Start-of-Day Lead Management
Check all recent digital enquiries received from the showroom's website, TVS-related digital campaigns, social media, Google, WhatsApp, online enquiry platforms, and other authorised sources.
Review pending leads and follow-ups from previous days.
Prioritise hot, warm, and cold leads.
Check today's expected showroom visits, test rides, bookings, and deliveries.
Attend the daily sales meeting and understand the day's sales targets.
Immediate Response to Online Enquiries
Contact recent digital leads as quickly as possible.
Call customers and understand their requirements.
Respond professionally to enquiries received through WhatsApp, SMS, email, or other approved channels.
Find out the customer's preferred:
TVS model
Variant
Colour
Budget
Location
Purchase timeline
Finance requirement
Exchange requirement
Product Explanation Through Digital Channels
Share correct information about TVS models, variants, features, colours, prices, and available offers.
Send approved vehicle photos, brochures, videos, specifications,



and quotations.
Explain the difference between suitable models and variants.
Answer customer questions regarding mileage, performance, features, maintenance, warranty, and availability.
Avoid making unauthorised claims about discounts, delivery dates, mileage, or finance.
Lead Conversion
The main responsibility is to convert digital enquiries into actual sales prospects.

Typical conversion process:

Online enquiry → Call/WhatsApp → Customer qualification → Showroom visit → Test ride → Quotation → Booking → Finance/Insurance → Delivery
Convince interested customers to visit the showroom.
Schedule test rides.
Arrange appointments with the showroom sales team.
Follow up with customers who have not yet visited.
Identify serious buyers and give priority to high-potential leads.
WhatsApp Customer Handling
Respond to customer messages professionally.
Send approv

📌 Digital Sales Executive Karunagappalli
🏢 Yuva Tvs
📍 Karunagappalli