PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and Current Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday. And that starts with creating the right setting for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one.
PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us
Job Description
Own performance of the BU’s operation across sites
Own Operational performance for Inhouse & outsourced partner for the business unit
Develop and track key performance indicators (KPIs) for support operations.
Develop and implement operational strategies to enhance the overall efficiency and effectiveness
Establish and maintain quality standards for support operations.
Monitor and minimise the ageing of the support queue
Build and operate the operations playbook for the BU
Act as a point of contact in the operations of the BU to consolidate and program manage the experience erosion points in the ecosystem
Maintain operational relations