Key Responsibilities
Conduct periodic customer visits across the installed base to strengthen customer engagement and identify service/business opportunities.
Execute branded services activities and generate enquiries for service contracts, retrofits, spares, and annual maintenance opportunities.
Coordinate with DM/RSM and TSF teams for effective aftermarket service support and customer issue resolution.
Carry out commissioning, installation, troubleshooting, breakdown maintenance , and servicing of thermal/heating equipment including oil & gas burners, boilers, and heat exchangers.
Ensure timely service delivery and maintain high levels of customer satisfaction and lifecycle value realization.
Identify potential revenue prospects through service upgrades, spare recommendations, and system optimization.
Prepare service reports, visit reports, root cause analysis, and maintain proper service documentation.
Support customers with technical guidance, operational improvements, and preventive maintenance recommendations.
Maintain robust adherence to safety standards,



quality norms, and company service protocols.
Build and maintain long-term customer relationships to improve repeat business and service retention.

Desired Candidate Profile
Diploma / BE / B.Tech in Mechanical, Electrical, Instrumentation, or related engineering discipline.
5 12 years of experience in aftermarket service, field service, or technical support within industrial heating/thermal products.
Hands-on experience in:
Oil & Gas Burners
Boilers
Heat Exchangers
Heating Systems / Thermal Equipment
Strong exposure to commissioning, troubleshooting, installation, and maintenance activities.
Experience in aftermarket sales/service revenue generation will be preferred.
Valuable communication and customer-handling skills.
Willingness to travel extensively for customer visits and site support.

Disclaimer: This job description has been sourced from a public domain and

📌 Aftermarket Sales Engineer Hyderabad
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