We are looking for a robust, hands-on Showroom Operations Manager to take complete ownership of our Bilimora showroom.
This is not just a Sales Manager role. We are looking for a business-oriented leader who can independently manage Sales, People, CRM, Stock, Finance, Customer Experience and Daily Operations.
The ideal candidate should have solid automobile dealership experience, with 4-wheeler dealership/showroom experience preferred.
What You Will Own
Sales & Business Performance
Drive monthly, weekly and daily sales targets.
Monitor Enquiry → Follow-up → Test Ride → Booking → Retail conversion.
Improve team productivity and conversion ratios.
Drive Finance, Insurance, Accessories and other revenue opportunities.
Showroom Operations
Take complete ownership of daily showroom functioning.
Ensure discipline, attendance, grooming and proper work allocation.
Ensure all showroom SOPs and processes are followed.
Maintain skilled showroom presentation and customer experience.
CRM & Customer Follow-up
Ensure 100% enquiry and follow-up discipline.
Monitor hot leads, pending follow-ups and ageing enquiries.
Ensure no customer enquiry is missed.
Review CRM performance daily and take corrective action.
Drive WhatsApp and calling follow-ups with proper documentation.
Team Leadership
Lead, motivate and develop the showroom team.
Conduct daily morning briefings and end-of-day reviews.
Set individual responsibilities and targets.
Identify underperformance and take corrective action.
Build a culture of ownership, discipline and accountability.
Stock & Delivery Control
Maintain complete control over vehicle stock.
Monitor model, variant and colour availability.
Coordinate vehicle inward, allocation and delivery.
Ensure physical stock and system records are accurate.
Identify fast-moving and slow-moving models.
Finance, Insurance & Documentation
Monitor finance cases from enquiry to disbursement.
Coordin