Job Title:
Assistant Vice President (AVP) – Facilities & Operations

Company:
MyBranch Services

Location:
Belapur, Navi Mumbai

Experience:
12–15 Years

Joining:
Immediate Joiner Preferred

Position Overview

MyBranch Services is seeking a strategic and results-driven
AVP – Facilities & Operations
to oversee and scale our national footprint. Based at our Belapur head office, you will lead Pan-India facility operations, infrastructure management, and branch execution. You will drive operational excellence, build high-performing distributed teams, and ensure an exceptional client onboarding experience that delivers long-term member delight across all co-working locations.

Key Responsibilities

Pan-India Operations & Infrastructure Management
Oversee end-to-end facility management, site operations, maintenance, and infrastructure for multiple co-working branches across India.
Standardize Operating Procedures (SOPs), safety compliance, vendor management, and utility monitoring across all regional nodes.
Manage operational budgets, capital expenditures (CapEx),



and operating expenses (OpEx) to maximize cost efficiency without compromising quality.

Client Onboarding & Service Excellence
Design and execute a seamless client onboarding journey to ensure first-day readiness and long-term member retention.
Establish transparent service-level agreements (SLAs) and key performance indicators (KPIs) to elevate member experience and rapidly address facility escalations.
Measure and drive high Net Promoter Scores (NPS) across all client touchpoints.

Leadership & Distributed Team Management
Lead, mentor, and build regional facility managers, community team members, and ground staff spread across diverse branch locations.
Implement performance management frameworks, transparent reporting structures, and capability-building initiatives.
Drive cross-functional alignment between IT, Admin, Procurement, Projects, and Business Development.

Candidate Profile & Qualifications
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📌 Assistant Vice President Navi Mumbai (India)
🏢 MyBranch
📍 India